Privacy Policy for Bookmyjet FZCO

This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with Dubai's privacy laws, including the UAE Data Protection Law. By accessing or using our online platform for charter bookings, you agree to the terms set forth in this policy.

1. Introduction

We, Bookmyjet FZCO, are committed to protecting and respecting your privacy. This Privacy Policy explains how we handle your personal data when you visit our website or use our services or products through our website. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

We handle your data in connection with the Bookmyjet products and services, and their associated websites, web-based applications, and mobile applications (collectively referred to as the "Services"). The Services also include our technical maintenance and customer support offerings. Our Services are intended for users acting in a professional capacity, primarily for informational, operational, and research purposes.

This Privacy Policy also applies to the personal information obtained through the public-facing pages of our websites that are associated with the Services (collectively referred to as the "Sites").

The purpose of this notice is to describe how we use the personal information collected via the Services and with whom we may share that information. Depending on where you are located, you may have certain rights regarding the personal information we process.

It is important to note that this Privacy Policy does not cover the data handling practices of the air charter companies, flight departments, aircraft operators, Brokers and other customers (collectively referred to as the "Customers") who use the Services, nor the data practices of third-party partners or vendors (collectively referred to as the "Third-Party Vendors") with whom Customers connect via our platform for activities such as payments, bookings, and other arrangements. These Third-Party Vendors may include payment processing platforms, booking platforms, or other service providers.

We encourage you to review the privacy policies and terms of service of relevant Customers and Third-Party Vendors to understand their data handling practices, including how they use cookies and similar technologies. If you wish to exercise privacy rights regarding personal data collected by Customers or Third-Party Vendors, please contact the applicable party directly.

2. Information We Collect

We collect the following types of personal information when you use our services:

Personal Information We Obtain from You When You Interact with the Sites

When you engage with our Sites (for example, by signing up for marketing emails or requesting a demo or empty legs or newsletters etc.), we may ask you to provide personal information. You may not be able to access certain features if you choose not to submit the requested information. The personal information we collect directly from you may include:

• Contact Information: Name, email address, phone number, company name, address, and other relevant contact details.

Personal Information We Obtain from Our Customers (and Their Authorized Users) in Connection with the Services

In connection with the Services, we may collect personal information from our customers and their authorized users. This includes:

• Contact Information: Name, email address, company name, and company address.
• Login Information: Credentials for accessing the Services (e.g., usernames and passwords).
• Customer Support Information: Personal information shared during calls or requests made to our technical, maintenance, and customer support services.
• Other Information: Personal information provided through the Services.

In addition, when Customers use the Services to make bookings or arrangements for others, we collect personal information related to individuals such as pilots, aircraft owners, crew members, and passengers (collectively referred to as “Traveler and Crew Data”). This may include:

• Contact and Demographic Information: Name, email address, phone number, postal address, gender, date of birth.
• Government-Issued Identifiers: Passport information, visa status, and other identification documents for aircraft owners, passengers, and crew members.
• Flight and Aircraft Information: Origin and destination airports, estimated travel time, aircraft type, meal preference and other flight-related details.
• Payment Information: Credit card details, wire transfer information, and other payment data.
• Training and Certification Information: Details such as pilot certifications, flight times, and training status.
• Other Information: Photos, security status, rewards numbers, or any other information you choose to provide.

Personal Information We Obtain from Other Sources

We may obtain personal information from other sources, which we may combine with data we collect through the Services. These sources may include:

• Public or Commercially Available Sources: Information obtained from authorities or organizations like the Civil Aviation Authorities or national equivalents.
• Customers or Potential Customers: Personal information about you as a representative of a customer, such as during contract negotiations.
• Industry Events: Information gathered if you attend industry conferences, events, or exhibitions.
• Affiliates: Information provided by our affiliates that may be relevant to our Services.

Data Automatically Collected Through Cookies and Similar Technologies

We and our service providers may automatically collect certain information when you access our Services or Sites via your web browser or mobile device. This may include:

• Technical Data: Information about browsers, devices, number of visits, frequency, crash reports, or other technical details regarding your use of the Services and Sites.
• Usage Data: Data regarding your activities over time, including across multiple browsers and devices, and across third-party websites, apps, or media.

We use cookies and similar technologies (like web beacons and pixels) to collect and store this information. These technologies assign unique identifiers to your browser or device and are stored on your computer, device, or within web pages or mobile apps.

We may use both first-party cookies (set by us) and third-party cookies (set by others, like data analytics companies). These cookies may be either:

• Session Cookies: Automatically deleted when you close your browser or exit the Services and/or Sites.
• Persistent Cookies: Remain on your device after you close your browser.

You have the option to manage or disable cookies through your browser settings. Please note that refusing or removing cookies may impact the functionality and availability of certain features on the Services and Sites.

3. How We Use Personal Information We Obtain (Business or Commercial Purposes)

We use the personal information we obtain in connection with the provision of the Services for various business and commercial purposes. These purposes include, but are not limited to:

a). Providing and Enhancing the Services:

• Making the Services available to you and responding to your requests or inquiries.
• Providing customer support and assisting with any issues related to the Services.
• Performing the Services contracted or requested by our customers, such as facilitating bookings, making travel arrangements, and enabling integrations (including APIs and data exchanges) with systems used by our Customers, including those of our affiliates and third-party vendors.

b). Improving Our Offerings:

• Enhancing the Services, developing new products and services, and continually improving our offerings to better serve you.

c). Communication:

• Communicating with you about the Services and related offerings from us or our affiliates, including updates, product information, and promotions.
• Customizing and personalizing your user experience to make the Services more relevant to your needs.

d). Data Analytics and Insights:

• Analysing and generating statistics to improve our Services, create customer and industry insights, and better understand trends and usage patterns.
• Anonymizing and aggregating data for internal analysis and research purposes.

e). Security and Compliance:

• Detecting, preventing, and responding to violations of this Privacy Policy, contractual obligations, and applicable laws, including preventing misuse of the Services.
• Conducting audits, assessments, and performing system tests or troubleshooting activities to ensure the integrity and security of our Services.
• Backing up systems (including for disaster recovery purposes) and enhancing the overall security of the Services.

f). Legal and Regulatory Compliance:

• Complying with and enforcing applicable legal obligations, including responding to court orders, warrants, subpoenas, or other legal processes.
• Ensuring compliance with applicable laws and sanctions regulations relevant to the Services.

g). Marketing and Advertising:

• If you are a visitor to the Sites, a customer representative, or a potential Customer, we may retain your contact information to send communications, including marketing and promotional content related to our products, services, and offerings, as well as those of our affiliates.

By providing your personal information, you agree to our use of your data for these purposes. You may opt out of receiving marketing communications at any time, as outlined in the "Your Rights" section of this Privacy Policy.

4. How We Share Personal Information with Third Parties (For Business or Commercial Purposes)

We may share the personal information we collect through our Services with third parties in the following ways:

• With Third-Party Vendors: We share personal information with vendors that customers interact with through our Services, such as for processing payments, making bookings, or facilitating other arrangements (e.g., payment processors or booking platforms), as directed or requested by the customer.
• With Business Partners: We may share information with partners, such as those involved in joint marketing efforts.
• At the Customer’s Request: Information may be shared with other entities as instructed or requested by the customer (e.g., flight scheduling systems integrated through APIs).
• With Service Providers: Third-party service providers that assist us in providing our services or handling transactions (e.g., email service providers) may receive personal information as necessary for their work.
• To Meet Compliance Obligations: We may share information with third parties that help us fulfil legal and regulatory requirements (e.g., providers conducting sanctions reviews).
• With Government Authorities: Information may be shared as required to facilitate the Services or comply with legal obligations.
• With Affiliates and Subsidiaries: We may share personal information within our corporate group.
• For Legal and Safety Purposes: Personal information may be disclosed if necessary to protect or enforce our legal rights, ensure the safety of our employees, users, or others, or comply with applicable laws and legal processes, such as responding to subpoenas or government requests.

If you complete a booking or other arrangement through our Services, we may provide the necessary traveller and crew details to the relevant third-party vendor to process your request. These vendors may contact you directly to obtain additional information if needed. As independent entities, these third-party vendors are responsible for managing and using the personal information shared with them in compliance with applicable laws, including privacy regulations. Any inquiries regarding their handling of information should be directed to the vendors themselves.

Additionally, in the event of a business transition, such as a merger, acquisition, sale of assets, or bankruptcy, we reserve the right to transfer the personal information we hold as part of such transactions.

We may also share your information with third parties when you provide explicit consent or request such sharing.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. This includes secure data transmission, encryption, and other methods to protect your data from unauthorized access, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to safeguard your personal information, we cannot ensure its absolute security.

6. Third-Party Links and Features

To facilitate the Services, you request or that our customers arrange on your behalf, we integrate with third-party vendors, such as payment platforms and processors, to handle transactions made through the Services. Additionally, our Services and Sites may include links to third-party websites or features, accessed via integrations, APIs, or other connections.

We are not responsible for how these third parties collect, use, or manage your personal information. We strongly recommend reviewing the privacy policies or similar statements of any third-party vendors, websites, or features you engage with.

7. Your Rights

As per Dubai's data protection regulations, you have the right to:

• Access: Request access to the personal data we hold about you.
• Rectification: Request the correction or update of any inaccurate or incomplete personal data.
• Erasure: Request the deletion of your personal data, subject to certain legal limitations.
• Restriction: Request the restriction of processing of your personal data under specific circumstances.
• Objection: Object to the processing of your personal data for direct marketing or other purposes.
• Data Portability: Request a copy of your personal data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at fly@bookmyjet.co

8. Storing Your Personal Information

We retain personal information for which we act as a data controller for as long as we maintain an active relationship with you. Once this relationship ends, we continue to store your personal information only as necessary and appropriate to:

• Maintain business records for purposes such as audits, market trend analysis, and improving our Services, Sites, and other offerings provided by the Bookmyjet and its affiliates.
• Fulfill record retention obligations under applicable laws, regulations, or relevant industry standards.
• Establish, exercise, defend, or pursue any current or potential legal claims.
• Detect and prevent fraudulent activities.
• Address any complaints related to the Services, Sites, or offerings from us or our affiliates.

9. Cookies

We use cookies and similar technologies to collect information about how you interact with our platform. Cookies are small text files stored on your device that help us improve your user experience and analyze how our platform is used. You can manage your cookie preferences through your browser settings.

10. International Transfers

Your personal data may be transferred and stored in countries outside of the UAE, including countries that may have different data protection standards. By using our services, you consent to the transfer of your data to such countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website, and the revised policy will be effective from the date of publication.

12. Dispute Resolution/Terms & Conditions

Any disputes related to the Services, including matters involving our use of your personal information, will be addressed in accordance with the dispute resolution procedures and other relevant provisions outlined in the applicable terms governing your use of the Services.

13. Contact Us

If you have any questions or concerns about how your personal information is handled or if you wish to exercise your rights, please contact us at: fly@bookmyjet.co